PORTFOLIO

Building an AI-Powered Fulfilment Workflow with Make and Claude

Order processing time cut from 30 minutes to under 10. A multi-step Make and Claude workflow that handles intake, content generation, and file storage automatically from the moment a customer submits their order.

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Designing an Operations Manual for a Scaling Gift and Hamper Business

Every process in the business lived in the founder's head. A nine-section operations manual changed that — written so a future manager could run the operation without the founder being in the room.

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Centralising Organisational Records for a Media and Project-Based Business

95 percent of an organisation's working documents were scattered across personal machines or duplicated with no clear version. A full audit and restructure made everything findable, shareable, and no longer dependent on any one person knowing where it lived.

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